Refunds

Due to the nature of the products that we sell, we are unable to offer refunds or returns on any of our products for any reason. If you have a problem with the products that you have purchased, please contact us and we will see what we can do to help solve your problem. Replacement of purchased products will only be offered at our discretion on a case by case basis.

Shipping

We only ship to the USA. Sorry we do not do international orders.

Our goal is to offer quick shipping. Orders typically get shipped the next business day after you place your order. During peak shipping times (around the 4th of July or during a sale as examples) it may take longer to pack and ship your order, up to 5 business days. On the flip side we also try to ship orders on the weekend if it is possible, but this is not guaranteed.

All orders shipped have shipping insurance included to help handle issues with damage, loss, or theft during shipping.

Orders over 50 LBS will typically be split into multiple packages since this is typically cheaper due to UPS handling fees. There may be other reasons for orders to ship in multiple packages, such as large/bulky items or orders containing multiple types of products.

Invoices

All invoices are due the day that they are received. Inventory will not be held for invoice orders until the invoice is paid in full. Failure to pay in a timely matter can result in your order being canceled or delayed to fulfill orders that we have already received payment for. Timely payment is critical during the months of May and June.

Local pick up / deliveries

We do not have a storefront or a commercial location, so local pick ups and deliveries are typically not something that we do. If we have the time to coordinate a meet up, we will occasionally agree to deliver orders to people local to us. The best bet to get a local delivery is to join the Heartland Pyrotechnic Arts Association as we deliver to their club shoots free of charge.